Member Resources

When immediate medical attention is needed, choose the right care setting to ensure you get the help you need quickly and efficiently.

• Emergency Room (ER): For life-threatening conditions, such as severe injuries or symptoms that could indicate a heart attack or stroke, the ER is your safest choice. Find an Hospital/Emergency Room near you.
• Urgent Care Clinics and PCP: For less severe issues that still require prompt attention, like minor injuries or illnesses, your Primary Care Provider (PCP) or an urgent care clinic can provide fast, quality care at a lower cost. Find an Urgent Care clinic near you.

NEED FAST CARE

Our Health Coach and Nurse Line services provide ongoing support for all your health-related inquiries, available through a single, convenient phone number. Whether seeking wellness guidance from a Health Coach or needing medical advice from a Nurse, expert assistance is just a call away. 

Phone: 1-800-574-8494

• Option #1: Health Coach - Connect with Health Coaches for personalized advice on managing health conditions, creating exercise plans, or lifestyle changes. Ideal for managing chronic conditions, developing fitness plans, or lifestyle counseling. Available Monday-Friday, 8 am to 4:30 pm.

Health Coach Service (PDF)

• Option #2: 24-Hour Nurse Line - Whether you need ongoing support for health management or immediate advice after hours, our Nurse Line is here to assist. Our registered nurses provide valuable insights and guidance, ensuring you make informed decisions about your care.
  • Ongoing Support: Get answers and advice for managing non-life-threatening medical issues. Our nurses can help you understand symptoms, offer advice on health management, and guide you in maintaining your well-being.
    
  • After-Hours Decision Making: If you're unsure whether a condition requires an ER visit or can be managed at home, our nurses offer quick assessments and guidance. They can help you decide if you should seek urgent care or if it's safe to wait for a regular appointment.

When to Call:

• Health Coach: For ongoing health management, wellness advice, and lifestyle support.
• 24-Hour Nurse Line: For urgent health inquiries, medication questions, and immediate health guidance.

Value Added Services (PDF)

As a Martin’s Point US Family Health Plan member, you are eligible to receive FREE, personalized care management. Sign up for a dedicated medical or behavioral health care manager who will help you succeed at leading a healthy, active, and full life. Our care managers can help you:

• Manage your health care
• Navigate your health plan
• Understand medications
• Find community support and resources

We want to help you live the healthiest life possible. Get started by calling a Martin’s Point care manager at 1-877-659-2403 or visit our Health Services page for more details.

Martin’s Point care management programs are entirely voluntary. You can choose not to participate or to stop participating in the program at any time. If you have immediate concerns regarding your health, please contact your doctor. Always consult your health care provider before making any lifestyle changes. Only your doctor can diagnose and treat a medical condition.

Unlock up to 35% off retail prices on eyewear through EyeMed Vision Care. Remember, this is a discount offer, not a plan, so you won't find your name on EyeMed's list. Use the website for the best experience. Here’s how to access your discounts:

1. Visit EyeMed Vision Care.
2. Select "Discount Plans" at the bottom of the page.
3. Choose "USFHP at Martin's Point" (Group #1021887).
4. For assistance or if you prefer in-person service, most LensCrafters and Target Optical centers accept the EyeMed Discount. Ensure your location offers this discount by contacting them directly.

Value Added Services (PDF)

Explore a variety of complementary and alternative medical treatments with discounts ranging from 10–30%. These services include gym memberships, acupuncture, chiropractic, massage therapy, and more. To access these discounts:

1. Register online at WholeHealth Choices.
2. Specify “WholeHealth Living Choices Discount Program” when calling 1-800-274-7526 for assistance in registration (discounts not available over the phone).

Stay active and healthy with discounts at participating fitness centers, a benefit made possible through our partnership with WholeHealth Living Choices. Whether you're looking for gym memberships or special fitness programs, you can access a range of offers including:

• Waived enrollment fees.
• Reduced monthly membership rates.
• Exclusive deals tailored to our members.

Accessing Your Discounts:

1. Begin by visiting WholeHealth Fitness to explore available fitness center offers.
2. For detailed information and to find participating fitness centers near you, register online. While offers vary by location, they are designed to suit diverse fitness needs.
3. If you need assistance with registration or finding the right fitness center, call 1-800-274-7526 and mention “WholeHealth Living Choices Discount Program”.

Value Added Services (PDF)

Receive significant discounts on hearing aids and batteries through Amplifon. It's important to get hearing tests and related medical services from a US Family Health Plan network provider. For discounts:

1. Visit Amplifon's website or call 1-888-486-8861.
2. Ensure to mention your affiliation with the US Family Health Plan for the discount.

Value Added Services (PDF)