After Hours and Emergency Care

Need Fast Medical Care? Know Your Options!

When you need medical care quickly, it's good to know you have a wide range of quality options to choose from, depending on how severe your condition or injury may be. If you feel your condition is life-or-limb threatening, the emergency room is always the right choice. If not, we recommend your PCP or an urgent-care clinic—you could save time and money, while receiving excellent care from highly-trained medical professionals.
Below you’ll find the different kinds of care you will receive and the cost of care at each setting.

YOUR PRIMARY CARE PROVIDER (PCP) 
Member copay varies by plan ($0 or $20).

PCPs offer acute-care appointments during regular business hours. For non-life-threatening issues, a quick call to your PCP first may be your best option to get care from someone who knows your medical history and unique health needs.

URGENT-CARE CLINICS 
Member copay varies by plan ($0 - $30).

Urgent care providers can respond quickly to a variety of non-life-or-limb-threatening illnesses and injuries if your PCP office is closed. Most urgent-care clinics offer extended hours and are open seven days a week. Go to a local urgent-care clinic instead of an emergency department if you have:

  • Sprains, muscle strains
  • Cough/sore throat/sinus pain and congestion
  • Fever, minor infections
  • Rash, minor burns/cuts
  • Nausea/vomiting/diarrhea, etc.

Click the button below to download a list of in-network Urgent Care Centers near you. 
*Please note this is a list of in network facilities in our service area that offer urgent care services but is not an all-inclusive list of urgent care facilities that you may have access to. We cover urgent care services worldwide with a $30 copay and you are not required to use an in-network facility.
Urgent Care Directory

EMERGENCY ROOM (ER) 
Member copay is $60. 

ERs are the best choice when conditions are life-or-limb-threatening and may require advanced treatment. Hospital ERs are open 24 hours every day and offer access to specialists. The average ER wait time for non-emergencies is 90–120 minutes. 
Go to your nearest ER if you have:

  • Chest pain
  • Unusual shortness of breath
  • Severe abdominal pain
  • Uncontrolled bleeding
  • Signs of stroke like sudden weakness, difficulty speaking, or severe headache
After an ER visit, prompt follow-up care by your PCP can be an important part of getting better. If your condition does not improve or gets worse, please call your PCP.

24-HOUR NURSE LINE 
No member charge.

The 24-hour Nurse Line is a great resource for after-hours questions about non-life-threatening injuries or illnesses. Call 1-800-574-8494 Option 2 to speak with a registered nurse.