After Hours and Emergency Care

Need Fast Medical Care? Know Your Options!

When you need medical care quickly, it's good to know you have a wide range of quality options to choose from, depending on how severe your condition or injury may be. If you feel your condition is life-or-limb threatening, the emergency room is always the right choice. If not, we recommend your PCP or an urgent-care clinic—you could save time and money, while receiving excellent care from highly-trained medical professionals.
Below you’ll find the different kinds of care you will receive and the cost of care at each setting.

Member copay varies by plan ($0 or $20).

PCPs offer acute-care appointments during regular business hours. For non-life-threatening issues, a quick call to your PCP first may be your best option to get care from someone who knows your medical history and unique health needs.

Member copay varies by plan ($0 - $30).

Urgent care providers can respond quickly to a variety of non-life-or-limb-threatening illnesses and injuries if your PCP office is closed. Most urgent-care clinics offer extended hours and are open seven days a week. Go to a local urgent-care clinic instead of an emergency department if you have:

  • Sprains, muscle strains
  • Cough/sore throat/sinus pain and congestion
  • Fever, minor infections
  • Rash, minor burns/cuts
  • Nausea/vomiting/diarrhea, etc.

Click the button below to download a list of in-network Urgent Care Centers near you. 
*Please note this is a list of in network facilities in our service area that offer urgent care services but is not an all-inclusive list of urgent care facilities that you may have access to. We cover urgent care services worldwide with a $30 copay and you are not required to use an in-network facility.
Urgent and Walk in Care Directory

Member copay is $60. 

ERs are the best choice when conditions are life-or-limb-threatening and may require advanced treatment. Hospital ERs are open 24 hours every day and offer access to specialists. The average ER wait time for non-emergencies is 90–120 minutes. 
Go to your nearest ER if you have:

  • Chest pain
  • Unusual shortness of breath
  • Severe abdominal pain
  • Uncontrolled bleeding
  • Signs of stroke like sudden weakness, difficulty speaking, or severe headache
After an ER visit, prompt follow-up care by your PCP can be an important part of getting better. If your condition does not improve or gets worse, please call your PCP.

No member charge.

The 24-hour Nurse Line is a great resource for after-hours questions about non-life-threatening injuries or illnesses. Call 1-800-574-8494 Option 2 to speak with a registered nurse.