Contact Us

Premium Bill or Benefits Questions

If you have a question about your US Family Health Plan premium bill or your benefits, please contact us by phone.

Phone: 1-888-674-8734 (TTY: 711) 
8 am-5 pm, Monday-Friday

Walk-in service for US Family Health Plan members is available:
Monday-Friday
8 am-4 pm
891 Washington Avenue, Portland, Maine

Connect with a local representative 

To connect with a representative in your local area, click here. 

Mail Order Pharmacy

891 Washington Avenue
Portland, ME 04104
Hours: Monday - Friday: 8 am-5 pm
Phone: (800) 707-9853

I would like to provide feedback concerning my customer experience

For feedback concerning our US Family Health Plan
Email: customerexperience@martinspoint.org 
Phone: 1-888-396-2714

Please be aware that e-mail communication can be intercepted in transmission or misdirected. Please do not include personal health related information or other sensitive information to us through this link; instead consider communicating any sensitive information by telephone, fax, or mail.